Orders & delivery
What are the delivery times and costs?
Delivery in mainland France by Colissimo to your door: €4.94 incl. VAT, free from €49. Allow 3 to 5 working days (preparation within 24-48h + transit). A tracking number is emailed to you as soon as your parcel ships.
Do you deliver outside France?
Not yet — other destinations are in preparation. The site is already available in four languages in anticipation.
Can I track my order?
Yes: as soon as it ships, you receive your Colissimo tracking number by email, and your order can be viewed at any time in your “My account” area.
A product shows “shipped in 7 to 15 days” — why?
Some references are sourced on demand from our authorised distributors: the displayed time includes that restocking. It is always shown before you add to basket — no surprises.
Products & authenticity
Are your products authentic?
Yes, 100%. Every reference comes exclusively from official European distribution channels. Bellasoa Paris is a brand of the DCA Distribution group, a wholesaler established since 2010: authenticity is not a marketing promise, it is our trade. See our Authenticity & provenance page.
Are best-before dates guaranteed?
Yes: we ship products whose minimum durability is sufficient for normal use. Short-dated bargains, when we offer them, are always clearly flagged.
I cannot find a product — can you help?
It is our speciality: the Bespoke Search service. Describe what you are looking for and we will get back to you within 24 working hours.
Our prices
Why are your prices so sharp?
Two reasons, no mystery. First, we buy from authorised European wholesalers, on the best terms. Second, we made a choice: no giant warehouse to finance. We group our customers' orders with our suppliers, which lets us negotiate — and you benefit directly. It is also why some references ship within 24h while others take a few more days: the time shown on each product page is the one we keep.
Payment
Which payment methods do you accept?
Bank card (Visa, Mastercard) via the secure myPOS platform with 3-D Secure authentication. Your card details never pass through our servers.
Is payment secure?
Yes: full encryption and systematic 3-D Secure. Your card is charged when the order is confirmed.
Returns & refunds
Can I return a product?
Yes, within 14 days of receipt, if unopened and complete — unsealed cosmetics cannot be taken back, for hygiene reasons (it is the law, and your protection: nobody wants a serum returned by someone else). Details on the Returns & refunds page.
Received a broken or wrong product?
Send a photo within 48h via the contact page: replacement or full refund, at our expense.
My Routine
How does My Routine work?
Build your selection, choose your rhythm (every 4, 6, 8 or 12 weeks) and receive your essentials automatically, with up to 20% off. Editable, postponable or cancellable at any time, in 2 clicks. Everything is explained on the My Routine page.
Account & contact
How can I contact you?
Via the contact page — reply within 24 working hours, Monday to Friday.